Medicare calculates patient survey and outcomes data using the Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) survey. This survey is administered to home health patients and is designed to evaluate home health agencies’ performance across various settings, not just within senior housing environments.

These star ratings differ from consumer ratings typically found on websites for products, restaurants, or hotels, which reflect averages of user opinions. CMS star ratings are based on a comparative system that ranks home health agencies from lowest to highest performance. As a result, some agencies may receive lower rankings even if they are providing high-quality care.

Survey data may not be available for all home health agencies, as the availability depends on participation and sample size requirements. For more details about the survey and its methodology, visit the official website: HHCAHPS Survey.